Underground House

Each kit includes:

✅ Licensed artwork – supporting original artists and ensuring stunning, exclusive designs

✅ High-quality pre-printed fabric with clear, water-soluble symbols and a larger border for easy framing

✅ Premium thread colours, pre-sorted for convenience

✅ Durable embroidery needles

✅ Easy-to-follow stitching instructions

✅ Paper pattern for reference should your fabric get wet

Shipping Policy

We like to keep things simple:

✨ £4.95 delivery on orders under £100

✨ Free delivery when you spend £100 or more

All of our kits are made to order, ensuring the highest quality and attention to detail. Please allow up to 3 weeks for production before your order is dispatched.

If you’ve ordered multiple kits, they may be sent in separate parcels to ensure safe and efficient delivery. You’ll receive tracking details for each shipment if this applies.

If you have any questions about your order or shipping, we’re always happy to help — just get in touch!

Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@thestampedstitchclub.com. Please contact us for the address to send returns to.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@thestampedstitchclub.com

Damages and issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on partially completed kits.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at info@thestampedstitchclub.com.